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Last changed: March 29, 2024
This document explains how we save and get identifiers on your web browser between different sessions. We explain how we gather and handle information fragments like session keys, authentication tokens, and preference markers when you use our platform. These bits of data help keep your transactions safe, make your experience more personal, and remember your choices quickly each time you visit.
We take care of technical identifiers like unique login tokens, activity tracking markers, and language or currency settings. These things never have personal information or payment information in them. Usage data may also be gathered only to stop fraud, make the system work better, and make the environment safer.
When you first connect, we let you know that we use local storage. You can change your control at any time by going to the "Privacy Controls" menu. You can look over the use of non-essential markers like analytical pixels or advertising beacons there. Strictly functional parts stay active to make sure your session goes smoothly.
When you log out or close your browser, session-based storage is automatically cleared. After 30 days or when they run out, identification tokens that are connected to promotions or loyalty programs are renewed. Users can clear their browser data at any time to change their settings.
All pieces of information are stored using encryption that meets the standards set by ISO/IEC 27001. Third parties are not allowed to access this information unless the law or a regulatory body requires it. To stop people from getting in without permission, we constantly test and improve our data management systems.
Our platform meets all regional rules about digital storage, as well as the GDPR and ePrivacy Directive. We let you choose whether or not to receive marketing messages, and you can edit or delete your recorded preferences from your account dashboard.
Email our support centre at [email protected] if you have questions about how we store data, how to choose notifications, or if you want to request a removal. All requests are handled within five business days.
Information-tracking tools do more than just look at traffic. Every script that collects data is set up to look for strange login attempts and repeated failed authentications. When it finds these, it immediately flags them as abnormal access patterns. This proactive monitoring lets you step in right away and stops automated bots or people who shouldn't be able to access personal profiles from doing so. Browser fingerprinting and session tracking help tell the difference between real members and unknown guests. These technologies keep track of session IDs, which makes it easy to spot any changes from the user's normal device and browser settings. If a device or location that isn't known is found, automatic session suspension protocols are put in place until more verification is done. The platform works with third-party analytical modules, all of which have been checked to make sure they follow GDPR and similar rules. Data minimisation techniques are turned on, so only anonymised or pseudonymized segments are kept for statistical purposes. This makes it much less likely that contact, financial, or identifying information will be exposed. Security tokens stored in trackers make it easy for users and the backend to exchange encryption keys without any problems. This keeps all sensitive operations, from changing account information to viewing transaction histories, private from end to end. To be open, the internal database keeps a list of all employed trackers and their intended functions and processing times. Only scripts that have been checked out by trusted partners are allowed, and IT security experts check their performance on a regular basis.
| Tool | Purpose | User Benefit |
|---|---|---|
| ID for the session | Handles active logins and recognising devices | Stops people from getting in without permission |
| Detector of Unusual Patterns | Checks for brute-force attempts | Quick response to threats |
| Token for Encryption | Keeps data safe when it moves between the user and the server | Keeps transactions private |
| Minimising Data | Data analysis | Lessens the amount of personal data stored and the risk in case of breaches. |
Any time, members can check or change their preferences in their account settings. Some suggestions are to turn on two-factor authentication and keep an eye on active sessions in the Personal Area for extra security.
By taking these steps, you can lower your digital footprint and make sure that only the technical data you need is handled during each session. Use a mix of strategies to protect your personal data on all of your devices.
During financial transactions, small pieces of data identify the user and check the session's legitimacy to stop fraud. These pieces help tell the difference between real requests and ones that could be harmful, which lowers the risk of session hijacking or automated exploits. Encryption protocols use these data packets to make sure that sensitive transaction information, like payment details and withdrawal instructions, moves safely between browsers and servers. Unique session IDs add another level of differentiation, so people who aren't allowed to do something can't do it by pretending to be someone who is. These data markers are often used by multi-factor authentication systems to make sure that the operation is real. For instance, temporarily stored access tokens can cause extra verification steps, like sending one-time codes to registered devices, before processing high-risk financial transactions. To keep balance top-ups and payouts as safe as possible, users should keep their browsers up to date and regularly delete saved site data from devices they don't recognise. This makes sure that temporary data isn't still available to people who shouldn't have it after they log out or finish a transaction. To make sure that payment completion records, withdrawal confirmations, and transaction logs are all correct, session data must be synchronised correctly. If persistent identification markers are turned off completely, the speed and reliability of financial operations may go down because each session will need to be verified by hand.
Several tracker types help make the player experience better and make sure that services are delivered reliably during interactive sessions. Session-specific identifiers keep access going, so you don't lose your session when you switch between pages or entertainment modules. These identifiers stop working when the browser closes, which means that they don't keep any data for long. Preference-savers keep track of the choices you make for the user interface, language, and display. This way, they automatically customise the environment for future logins without needing to enter the same information over and over again, making it easier for people who come back. Analytical tools gather metrics on how people use features, navigate, and set up their devices, but they don't show who they are. This kind of information helps developers figure out which categories are most popular, find bottlenecks, and make improvements to the platform. This process does not keep any personal information. Authentication modules keep an eye on who is logged in and keep people from getting in without permission. These digital tokens lower the risk of account takeover attempts by checking the user's credentials during the session. Fraud-prevention trackers can quickly respond to protect user assets by spotting suspicious behaviour, like moving around quickly or trying to log in multiple times without success. Marketing beacons measure how well promotional efforts are working by keeping track of how many people click on banners or special offers. This helps customise campaigns and control how often people see them. All tracking elements are grouped by their function and only used for their technical or legal purpose. To make sure that no unnecessary information is kept beyond what is needed for operations, strategies for minimising data are used.
Tracking technologies collect information about players' personal browsing and activities, but players still have control over this information. The platform makes it easy for each visitor to understand their legal rights about how this data is stored and used. Here are the steps you need to take and the information you need to know about your rights:
You can see all the identifiers and tracking records the platform has for your profile through your account dashboard.
Users can change their tracker settings at any time by going to their user account, using browser-level privacy controls, or using the special consent management interface that is available when they first visit and in their account settings.
Use the in-account data tools or send a formal request through support to have all browsing identifiers removed from the platform's records. Requests for removal are handled within 30 days, and you will get an email when the process is complete.
If you notice that the records stored about your tracking preferences or history are wrong, you can ask customer service to fix them.
You can choose to limit certain tracking tools while still being able to use most of the features. Be aware that limiting some trackers may make your experience less smooth or make it harder to get personalised offers. You can start a data privacy request right from your profile or by emailing the Data Protection Officer at dpo@[domain].com. The platform follows all data privacy laws that apply, so you can be sure that your requests are handled safely and openly.
Users who need help with browser storage data or related settings can get in touch through a number of dedicated channels. All requests are handled privately, and the average response time is between 24 and 48 hours.
For more information or to ask a question, email [email protected]. Please include your registration information and let us know if your issue is about personal choice, technical problems, or getting to your data. If you have them, please send screenshots to speed up troubleshooting.
You can talk to a data privacy expert through the chat widget on every page. This option makes it possible to interact in real time to deal with urgent issues, like changing storage settings right away or reporting unauthorised activity.
Fill out the secure inquiry form at /support. Choose "Data & Preferences" and explain what you're worried about. Attach any relevant documents that are allowed, like the type of device or browser version.
If you want to write to us about historical logs or ask for all of your stored user data to be deleted, please send your letter to: Data Protection Officer, 12 Fortuners Avenue, London, UK, EC1A 4TX. For faster processing, please include your account number and a copy of your identity verification.
When you call support, be clear about what you need help with (exporting logs, changing preferences, or deleting data). Before contacting us, please read the detailed guides on the Help page for technical help. These guides show you how to make changes step by step for most browsers and devices. If you think someone is using your profile data without your permission or if you keep seeing settings that you can't change through your account dashboard, raise your ticket with the urgency tag "Data Security." Priority handling makes sure that requested actions are looked into and carried out quickly.
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